Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be customers' eternal partners. This is the service concept we have always adhered to and advocated.

1. Every step you take, the first thing that comes to mind is that after the company transformed from a seller's market to a buyer's market, consumers' consumption concepts have changed. Faced with numerous goods (or services), consumers are more willing to accept goods (or services) of good quality. Quality here not only refers to the intrinsic quality of the product, but also includes a series of factors such as product packaging quality and service quality. Therefore, consumer needs must be met comprehensively and to the greatest extent. Research, design and improve services should be done from the perspective of the customer (or consumer) rather than from the perspective of the company.

1. Improve the service system, strengthen pre-sales, in-sales, and after-sales services, and promptly help solve various problems that arise when customers use products, making customers feel great convenience.

2. Attach great importance to customer opinions, allow customers to participate in decision-making, and regard handling customer opinions as an important part of satisfying customers. Do everything possible to retain existing customers.

3. Establish all customer-centered mechanisms. The establishment of various institutions, changes in service processes, etc. must be centered on customer needs and establish a rapid response mechanism to customer opinions.

2. The customer is always right

1. Customers are buyers of goods, not troublemakers;

2. Customers know their own needs and hobbies best, which is exactly the information that companies need to collect;

3. Since customers have "natural consistency", quarreling with the same customer means quarreling with all customers.

3. Three elements of customer satisfaction:

1. Product satisfaction: refers to customer satisfaction with product quality.

2. Service satisfaction: refers to the customer's positive attitude towards the pre-sales, sales and after-sales services of the purchased goods. No matter how perfect the product is and how reasonable the price is, when it comes to the market, it must rely on service. "After-sales service creates permanent customers."

3. Corporate image satisfaction: refers to the public’s positive evaluation of the company’s comprehensive strength and overall impression.